Prepared and last updated 13 September 2026
PAIA manual
This manual is prepared for Elevate Living (Pty) Ltd under section 51 of the Promotion of Access to Information Act 2 of 2000 (PAIA) and includes information relevant to POPIA.
Private body and contact details
- Private body
- Elevate Living (Pty) Ltd
- Registration number
- 2024/386583/07
- Information Officer
- The head of Elevate Living (Pty) Ltd, as contemplated by POPIA and PAIA
- Service address
- 24 Union Avenue, Pinelands, Cape Town, Western Cape, 7405
- amp@homecinemaamplifiers.co.za
- Website
- homecinemaamplifiers.co.za
Purpose of this manual
This manual explains how to request access to records held by the private body, the broad categories of records that may be held, and the processing of personal information associated with this website. Access is not automatic: PAIA’s procedural requirements, grounds for refusal, third-party protections and applicable law continue to apply.
Information Regulator’s PAIA guide
The Information Regulator publishes a guide explaining how to exercise rights under PAIA. It is available from the Information Regulator’s PAIA guidance page and may be requested from the Regulator.
Records available without a PAIA request
Public website pages—including product guidance, legal notices and this manual—may be accessed without submitting a formal PAIA request. Public company information may also be available from the Companies and Intellectual Property Commission or other lawful public registers. No broader category is presently designated as automatically available.
Records that may be held
Subject to the activities in operation and applicable retention requirements, records may include:
- company secretarial, governance and statutory records;
- accounting, tax, banking, insurance and professional-adviser records;
- contracts, quotations, supplier, distributor and procurement correspondence;
- website content, intellectual-property, brand, marketing and source records;
- enquiries, customer or prospective-customer correspondence and system requirements;
- service-provider, hosting, email, security and technical logs;
- personnel or contractor records where applicable; and
- records required under legislation applicable to the private body’s activities.
Applicable legislation
Records may be created or retained under applicable South African law, including company, tax, employment, consumer-protection, electronic-communications, intellectual-property, privacy and access-to-information legislation. Inclusion of legislation here does not imply that every statute applies to every record or activity.
How to request a record
- Use the current prescribed request form for access to a record of a private body, available from the Information Regulator.
- Identify the record clearly, the preferred form of access, your contact details and the right you seek to exercise or protect, with an explanation of why the record is required.
- Send the completed form and supporting identity or authority documents to the Information Officer using the email or service address above.
- Pay any prescribed request or access fee if notified. No fee should be sent before a fee notice is issued.
We will respond within the period prescribed by PAIA, subject to any lawful extension. A request may be refused where PAIA requires or permits refusal, including to protect privacy, confidential commercial information, safety, legal privilege or other protected interests. A requester may use the complaint or court remedies provided by law.
Personal-information processing
Categories of data subjects may include website visitors, enquirers, prospective or actual customers, suppliers, distributors, service providers, advisers, personnel and contractors. Information may include identity and contact details, enquiry and system details, correspondence, transactional or contractual records where a separate relationship develops, and technical/security logs.
Purposes may include responding to enquiries, specifying systems, investigating sourcing, administering relationships, maintaining records, protecting the website, complying with law and establishing or defending rights. Recipients may include authorised personnel, hosting and email providers, professional advisers, regulators, and—where reasonably necessary—manufacturers, distributors or local and international suppliers. Cross-border transfers will be handled on a lawful basis and with the safeguards described in the privacy notice.
Security measures
Reasonable and appropriate safeguards are used according to the nature of the information, including access limitation, reputable hosting and email services, form validation and abuse controls, software maintenance and incident response. Measures are reviewed as the website and processing change.
Availability and updates
This manual is available on this website and may be requested by email. It will be reviewed when the private body’s activities, records, processing or legal requirements materially change.